IT Services & Service Contracts for Businesses

Basic

Preventive Maintenance

Bi-Monthly Visits:

  • Virus and Spyware Removal
  • Manage Windows Updates
  • Clean Dust/Dirt from Computers
  • Fix various issues that may arise during month

Outages/Hard Down Response
As Needed:

Desktops/Workstations/Notebooks:

  • Any call needing onsite support will be responded within 12-24* hours of the call being placed.

Servers / Networks:

  • Any call needing onsite support will be responded within 2-4* hours of the call being placed.

*Note every attempt will be made to make it onsite in a timely manner; however weather, parts availability, and other extenuating circumstances may result in delays

Parts and Labor:

Any parts used to fix a PC/Server or network, which is not covered under Mountain West Computers warranty, will be billed as needed with approval of End User; Labor to install parts will be covered under service contract regardless of warranty.

Premium

Preventive Maintenance

Weekly Visits:

  • Virus and Spyware Removal
  • Manage Windows Updates
  • Clean Dust/Dirt from Computers
  • Fix various issues that may arise during week

Outages/Hard Down Response
As Needed:

Desktops/Workstations/Notebooks:

  • Any call needing onsite support will be responded within 4-6* hours of the call being placed.

Servers / Networks:

  • Any call needing onsite support will be responded within 1-2* hours of the call being placed.

*Note every attempt will be made to make it onsite in a timely manner; however weather, parts availability, and other extenuating circumstances may result in delays

Parts and Labor:

Any parts used to fix a PC/Server or network, which is not covered under Mountain West Computers warranty, will be billed as needed with approval of End User; Labor to install parts will be covered under service contract regardless of warranty.

Ultra

Preventive Maintenance

Bi-Weekly Visits:

  • Virus and Spyware Removal
  • Manage Windows Updates
  • Clean Dust/Dirt from Computers
  • Fix various issues that may arise during week

Outages/Hard Down Response
As Needed:

Desktops/Workstations/Notebooks:

  • Any call needing onsite support will be responded within 2-4* hours of the call being placed.

Servers / Networks:

  • Any call needing onsite support will be responded within 1-2* hours of the call being placed.

*Note every attempt will be made to make it onsite in a timely manner; however weather, parts availability, and other extenuating circumstances may result in delays

Parts and Labor:

All parts & labor used to fix a PC/Server or Network will be covered under service contract*.
*Note all inclusive parts and labor plans will be determined after a careful audit of End Users’ Computer /Network setup.

If you are interested in setting up a service plan for your business, or have any questions, call us at 435-586-8701 or use the contact form.

Contact us