IT Service Contracts for Businesses

Basic

Preventive Maintenance Bi-Monthly Visits:

• Virus and Spyware Removal
• Manage Windows Updates
• Clean Dust/Dirt from Computers
• Fix various issues that may arise during month

Outages/Hard Down Response: As Needed

Desktops/Workstations/Notebooks:

• Any call needing onsite support will be responded within 12-24* hours of the call being placed.

Servers / Networks:

• Any call needing onsite support will be responded within 2-4* hours of the call being placed.

*Note every attempt will be made to make it onsite in a timely manner; however weather, parts availability, and other extenuating circumstances may result in delays

Parts and Labor:
Any parts used to fix a PC/Server or network, which is not covered under Mountain West Computers warranty, will be billed as needed with approval of End User; Labor to install parts will be covered under service contract regardless of warranty.

Premium

Preventive Maintenance Weekly Visits:

• Virus and Spyware Removal
• Manage Windows Updates
• Clean Dust/Dirt from Computers
• Fix various issues that may arise during week

Outages/Hard Down Response: As Needed

Desktops/Workstations/Notebooks:

• Any call needing onsite support will be responded within 4-6* hours of the call being placed.

Servers / Networks:

• Any call needing onsite support will be responded within 1-2* hours of the call being placed.

*Note every attempt will be made to make it onsite in a timely manner; however weather, parts availability, and other extenuating circumstances may result in delays

Parts and Labor:
Any parts used to fix a PC/Server or network, which is not covered under Mountain West Computers warranty, will be billed as needed with approval of End User; Labor to install parts will be covered under service contract regardless of warranty.